Analytics

ChirpBack's analytics live inside each module. There isn't one universal Analytics page — Feedback, Survey, and Announcements each surface analytics that match what they capture.

Feedback Analytics

Open from the Feedback module's sidebar (Analytics). It has three tabs:

Insights

An Aero-generated summary of your project's feedback:

• A written paragraph summarizing the period's signal
• Key themes — clusters like "Critical bugs & crashes", "Onboarding gaps", "Positive reception"
• Standout quotes — representative quotes pulled directly from feedback

Click Refresh to regenerate against the latest data.

Analytics

KPI tiles + charts over a configurable date range (Last 7 days / 30 days / 90 days / custom):

• Open Feedback
• Unresolved
• Avg. Sentiment (with score, range −1 → 1)
• Volume (with vs-previous-period delta)
• Status Pipeline — active vs resolved over time
• Type Breakdown — where feedback comes from (General, Feature, etc.)
• Time to Resolve
• Rating Distribution

Reports

Polished PDF reports built from the project's feedback:

• Saved reports — past reports with Share, Schedule, and Open actions
• + Build report — opens a custom report builder; pick metrics, date range, and layout, then save / share / schedule

Reports can be one-off or scheduled for recurring delivery.

Survey analytics

The Survey module's Dashboard is its analytics view. There's no separate Analytics tab — the dashboard surfaces survey-specific metrics:

• Total Responses (in selected period)
• Completion Rate (with completed / total)
• Avg. Time Spent (per response)
• Active Surveys (currently live)
• Responses Over Time — toggle Responses ↔ Completion Rate
• Top Campaigns by response count, with completion rate and status (Custom / Live / Completed)
• Recent Responses across all campaigns

Announcement analytics

The Announcements module's Dashboard is its analytics view:

• Total Announcements (created in range)
• Live this month (status: live, published or updated in last 30 days)
• Total Impressions (vs last period)
• Overall CTR (vs last period)
• Impressions & Clicks chart — toggle Impressions / Clicks / Both, with Total Impressions, Total Clicks, Avg CTR, Peak Day
• Top Announcements by impressions
• Recent Activity

Filtering and date ranges

The Feedback Analytics tab and the Survey + Announcement dashboards all support a configurable date window. Filters persist when you share a URL.

What's available per plan

• Starter — overview widgets and basics across modules
• Growth — enhanced dashboards, AI reports, saved views, Excel / PDF export
• Enterprise — everything in Growth, plus higher limits

See Billing for the full per-plan breakdown.

Next steps

• Aero — the AI that powers Insights
• Reports & exports — Excel / PDF export tiers