Surveys
NPS, CSAT, CES — 30+ question types with branching, variables, quotas, and AI-assisted building.
Open Survey → Campaigns to see every survey. Each row shows status (Draft / Live), question count, response count, and last-updated time.
The Campaigns header KPIs at a glance:
- Campaigns — total count
- Live — currently published
- Total Responses — across all campaigns
- Completion Rate — average across responses
Question types
ChirpBack ships with 30+ question types. The Starter plan includes NPS / CSAT / CES basics; Growth adds segmentation, branching logic, paths, and quotas. Growth also unlocks the AI survey builder and AI report generation.
Inside a campaign
Click a campaign to open its detail view with six tabs:
| Tab | What's there |
|---|---|
| Overview | KPIs (Responses, Completion rate, Avg completion time, Last response), sentiment classified by Aero, share & embed |
| Responses | Every submitted response — filter, drill into individual answers |
| Insights | Aero-generated summary of free-text answers |
| Analytics | Per-question charts and breakdowns |
| Automations | Trigger Slack alerts, emails, or webhooks when responses come in |
| Settings | Status (Draft / Live), audience, display rules, integrations |
Share & embed
In the Overview tab:
- Public ID — short ID for the survey
- Public link —
https://<your-domain>/s/<publicId>(uses your custom domain if set) - Embed code — paste-ready
<iframe>for any page - Generate QR code — for offline / print distribution
- Open public survey — launch the live survey
Triggering from the SDK
Open a survey by its publicId:
Chirp.survey.open("md23slh2qn");See the SDK reference for force, variables, and theme options.
Automations
The Automations tab lets you wire each campaign up to:
- Slack alerts
- Webhooks
Triggers fire when a new response comes in for that specific campaign.
Sentiment
Aero classifies free-text answers automatically. The Overview tab shows a sentiment breakdown (positive / neutral / negative) over classified responses. Closed-format answers (multiple choice, ratings) are not classified — Aero only looks at free-text.
Next steps
- Surveys (SDK)
- Segments — target who sees the survey
- Aero — what powers Insights and sentiment