Surveys

NPS, CSAT, CES — 30+ question types with branching, variables, quotas, and AI-assisted building.

Open Survey → Campaigns to see every survey. Each row shows status (Draft / Live), question count, response count, and last-updated time.

The Campaigns header KPIs at a glance:

Campaigns — total count
Live — currently published
Total Responses — across all campaigns
Completion Rate — average across responses

Question types

ChirpBack ships with 30+ question types — NPS, CSAT, CES, multiple choice, rating scales, free-text, and more. Build with the AI survey builder, or assemble manually with branching logic and variables.

Inside a campaign

Click a campaign to open its detail view with seven tabs:

Tab	What's there
Overview	KPIs (Responses, Completion rate, Avg completion time, Last response), sentiment classified by Aero
Responses	Every submitted response — filter, drill into individual answers
Insights	Aero-generated summary of free-text answers
Analytics	Per-question charts and breakdowns
Distribution	Public link, embed code, QR code, SDK trigger snippet
Automations	Trigger Slack alerts, emails, or webhooks when responses come in
Settings	Status (Draft / Live), audience, display rules, integrations

The Distribution tab is where every share option lives:

Public link — https://<your-domain>/s/<publicId> (uses your custom domain if set)
Embed code — paste-ready <iframe> for any page
QR code — generate one for offline / print distribution
SDK trigger snippet — copy-paste Chirp.survey.open(...) for your app

Triggering from the SDK

Open a survey by its publicId:

Chirp.survey.open("md23slh2qn");

See the SDK reference for force and variables options.

Automations

The Automations tab lets you wire each campaign up to:

Slack alerts
Email
Webhooks

Triggers fire when a new response comes in for that specific campaign.

Sentiment

Aero classifies free-text answers automatically. The Overview tab shows a sentiment breakdown (positive / neutral / negative) over classified responses. Closed-format answers (multiple choice, ratings) are not classified — Aero only looks at free-text.

Next steps

Surveys (SDK)
Segments — target who sees the survey
Aero — what powers Insights and sentiment